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rebuilding lives – restoring relationships



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Renew Counselling is a registered charity No 1084940 and a Company limited by guarantee, registered in England.

Registered office: Sadlers House, 2 Legg Street, Chelmsford, Essex CM1 1AH Company No. 4099810

Renew Counselling is Accredited by the British Association for Counselling & Psychotherapy

TM The name, logotype and four squares graphic device are registered Trademarks (Reg No: 3015144) of Renew Counselling

contact details

telephone numbers and addresses for our counselling centres and head office

historic prints &

photo-library

view our large collection of historic photographs which are available to buy or hire

staff & students pages

restricted pages for staff and students

resource centre

access downloadable posters, leaflets, logos, corporate identity guidelines etc.

Site designed and maintained by Desbrow Thompson Chaffe, London

Renew Counselling is a registered charity No 1084940 and a Company limited by guarantee, registered in England.

Registered office: Sadlers House, 2 Legg Street, Chelmsford, Essex CM1 1AH Company No. 4099810

Renew Counselling is Accredited by the British Association for Counselling & Psychotherapy

TM The name, logotype and four squares graphic device are registered Trademarks (Reg No: 3015144) of Renew Counselling

contact details

telephone numbers and addresses for our counselling centres and head office

latest news

fnd out what is happening at Renew and keep up-to-date with our latest news

staff & students pages


Staff click here


Students click here

photo library

our archive of historic photographs - showing life in the East End of London over the last 110 years- is now available to view and rent

Site designed and maintained by Desbrow Thompson Chaffe, London

Below you will find copies of the latest contractual and non-contractual policies and procedures, and also other useful company information, which you should ensure you familiarise yourself with.


You will be advised as and when a policy/procedural document has been updated and it is your responsibility to ensure you have noted the changes to previous versions.


All the documentation is available in paper-based format at the Sycamore and Bridge Centres, and also at Head Office…or you can download from from here - simply click on the section you wish to access (on the left-hand panel) on the the document title and click on it to download.


Please contact either your line manager or Anne Morgan (Deputy Chief Executive & Director of Operations) who has specific responsibility for updating these documents, should have any queries or concerns.


Remote email access



Company Information & Useful Contacts



HR/Personnel & Development



Policies, Guidelines & Procedures

REMOTE ACCESS TO YOUR RENEW COUNSELLING EMAIL ACCOUNT

If you have a Renew Counselling email address you can access this remotely by clicking the logo below. You will be prompted to enter your username and password.


Your username should be entered as “RENEW\yourusername” (e.g. RENEW\joebloggs):


Outlook Web App


To reset your password, or to request a new Renew Counselling email address, please send a message to info@renew-us.org. Please note, this is not an automated process and it is not always possible to action requests immediately.  









COMPANY INFORMATION & USEFUL CONTACTS

Employee Induction Presentation (version 1, August 2014)


Opening Times for Renew Counselling Bridge Centre (version 1, dated July 2014)
Leaflet showing the current opening times for the Bridge Centre in Basildon


Opening Times for Renew Counselling Sycamore Centre (version 1, dated July 2014)
Poster showing the current opening times for the Sycamore Centre in Chelmsford


Opening Times for the Renew Counselling Reconnect Service (version 1, dated July 2014)
Poster showing the current opening times for the Reconnect Service


Organisation Chart (version 2, dated April 2014)
Current organisation charts showing the management and departmental structures


Useful Contacts List – Internal Contacts (version 2, August 2014)


Useful Contacts List – External Organisations (version 1, June 2014)
List of useful local support organisations with their contact details

(There is also a slightly longer list on this website at: Useful Links)


Emergency Facilities Contact Details (version 2, August 2014)









HR/PERSONNEL & DEVELOPMENT

Employee Handbook (version 5, dated October 2013)


The employee handbook aims to give you an introduction to Renew Counselling and each of the centres we operate, plus the basic information that you will need to help you understand our organisation and work effectively within it. In conjunction with your contract of employment this handbook sets out the main terms and conditions of employment with Renew Counselling.


Recruitment & Selection, Induction & Probation Periods
The following documentation is for use during recruitment, selection, induction and probation periods:


Recruitment & Selection Policy (version 3, May 2014) ~ for managers


Employee Induction Presentation (version 1, August 2014)


Employee Induction Form (version 2, August 2014) ~ for managers


Probationary Period Review Form (version 3, August 2014) ~ for managers


Performance & Development Reviews
The following documentation is for use during the Performance and Development Review process which takes place for all employees each Autumn:


Individual Supervisor Form (version 1, October 2011) ~ for completion by employee’s supervisor


Reviewee Preparation (version 2, August 2013) ~ for employee


Reviewer Preparation (version 2, August 2013) ~ for line manager


Performance & Development Review Form (version 2, August 2013) ~ for completion by line managers


Employee Benefits:
The following documentation provides further information and guidance on the benefits available to all employees working under a Renew Counselling contract of employment:


Renew Counselling Pension Scheme (version 1, August 2014)


Childcare Voucher Scheme (version 2, August 2014)


Continuous Professional Development (CPD)
Renew Counselling operates a comprehensive professional CPD programme which can be accessed for free by all its employees and volunteers. Please find below information on the current offerings:


CPD Programme – Autumn 2014 (version 1, June 2014)









POLICIES, GUIDELINES & PROCEDURES

It is an essential requirement that all employees, self-employed contractors and volunteers act at all times within the policies and procedures of Renew Counselling and within any policies/guidelines adopted by Renew Counselling. Below are copies of the most up to date policies. It is essential you familiarise yourself with each of these policies and the associated procedures:


Child Protection Policy (version 2, October 2013)


Complaints Form (version 2, April 2014)


Complaint, How to Make a (version 2, April 2014)


Complaints – Improving Our Service to You (version 2, April 2014)


Confidentiality Policy (version 2, August 2013)


Counselling Guidelines (version 2, December 2013)


Employee Handbook (version 5, October 2013)


Initial Assessment Guidelines (version 1, August 2013)


Volunteer Policy (version 2, April 2014)


You Are in Safe Hands booklet (version 1, August 2010)

























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